Revisions and refunds

Last updated 14 November 2026

We want you to love your song. Here is how revisions and refunds work. Questions: [email protected].

One free revision

Every order includes one free revision. If something isn't right, such as a name pronunciation, the feel of the song or a lyric detail, email us within 7 days of delivery and tell us what to change. We will make a new version, usually within 24 to 48 hours.

When we refund

• If we can't deliver your order, or you haven't received it, you get a full refund.
• If, after your free revision, the song still doesn't match your brief in a way we could reasonably have got right, we'll refund the order or offer another attempt, your choice.
• If you cancel before we have started your order, you get a full refund.
• If your song or file is faulty (for example the file won't play), we'll fix it or refund you.

When we can't refund

Songs are made to order, so once we have started work you can't cancel just because you changed your mind. We can't refund where the song matches the details you gave and you simply prefer something different, though we will always try to put things right with a revision first. This does not affect your legal rights.

How refunds are paid

Refunds go back to the card you paid with, usually within 5 to 10 working days of us approving them.

How to ask

Email [email protected] with your name and the email you ordered with, and tell us what's wrong.